Mediation

1. Conflicts and disputes (conflict situation as a challenging life situation, types of conflicts, causes of conflicts, ways of solving conflicts, directive vs. consensual way of solving conflicts, conflict as a subject of mediation) 2. Mediation (definition of mediation, inspirational sources, philosophical, psychological, sociological, and legal grounds of mediation, types of mediation, relationships in mediation, mediator's position, mediator's role during mediation, legislative anchorage, appropriate and inappropriate cases for mediation, international context) 3. Principles of mediation (voluntariness, trust and confidentiality, conversion of competition into cooperation, orientation on the future, understanding of differences, alternatives - searching for new opportunities, impartiality, neutrality, freedom of decision-making, assumption of responsibility) 4. Stages of mediation (agreement on mediation, understanding of problems, formulation of possible solutions, reaching an agreement, implementation of an agreement, ways of ending a mediation, goals of mediation) 5. Principles of constructive negotiations, ways of dealing with clients (focusing on interests, not positions, types of interventions, active and passive communication techniques, techniques specific to mediation) 6. Family mediation (family mediation vs. divorce mediation, participants of family mediation, specifics of family mediation, principles of family mediation, participation of a child in mediation) 7. Mediation in criminal law (principles of restorative judiciary, The Probation and Mediation Service of the Czech Republic, specifics of mediation in criminal law, work with apology) 8. Approaches in mediation, mediation styles (directive vs. liberal style, facilitative vs. evaluative style, solution orientation vs. change orientation, education of mediators, The Association of Mediators in the Czech Republic, The Ethical Code of Mediators in the Czech Republic - mediator's obligations to parties, mediator's obligations to colleagues, moderator's obligations to the profession, mediator's obligations to society) 9. Practice of model situations focused on acquiring the basic skills of a mediator (family mediation, mediation in criminal law)